>Home >T&C  

Terms and Conditions

Terms and Conditions

 Privacy Statement

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party.

We will only send you email newsletters if you opt in. You may unsubscribe at any time. Please note security settings on our site means access to members areas is reduced to a basic level for un-subscribed members members.

E-mails. In compliance with the Unsolicited Electronic Messages Act 2007

Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.

Ordering Online

You must be an authorised person from a licensed premise or other recognised trade liquor outlet to order from this site. It is against the law for you to purchase, or for us to supply liquor to the public or to persons under the age of 18

If you are a member of the public you may purchase from one of our retail outlets or order online from The Whisky Shop 

Payment Terms

Off License: On account customers: Payment is due on the 20th after end of month.

On license: Payment is due in advance before goods are dispatched. Extended terms available by agreement for long-standing customers

Payment Methods:

Payment may be made by Direct credit (Bank Account Number will be advised), or by cheque payable to Malts of Distinction Ltd

Our Delivery Policy

We will process your order within 1 business day or where applicable following payment in cleared funds. Payment by online banking cannot be checked until the next business day. If a delay is expected we will inform you of the anticipated dispatch date.

We will send you an email notifying you when your order has been shipped.

Delivery Method: Your selections will be delivered to your door via Courier - a signature is required

Deliveries can only be made to licensed premises

Delivery Times: We aim to deliver within 3 working days if your item is in stock.

Packaging: All orders will be carefully wrapped to ensure safe delivery

Returns Policy

We ask that you choose your order carefully as we do not normally provide a refund if you have changed your mind.

If goods are proven damaged or faulty, we will provide a replacement free of charge under the Consumer Guarantees Act. It may be obvious that a shipment is damaged. I.e. sound of broken glass or obvious leakage, in this instance you do not have to accept delivery, simply contact us with your order details to arrange a replacement. Should the item no longer be available we will credit your account with the appropriate amount or send an alternative as required.

Should products prove to be not as described we will arrange for the item to be picked up at our cost and a replacement sent or credit issued.

Ownership Of Goods

All goods remain the sole property of Malts of Distinction Ltd. until such time as they are paid for in full. We reserve the right to retrieve such goods at any time should a satisfactory agreement regarding payment not be reached. We reserve the right to apply payments to invoices as we see fit. Generally payments will be applied to the oldest outstanding invoice.

Cookie Policy

By using the Malts of Distinction website, you agree to the use of cookies and similar technologies as disclosed in this policy. You can adjust your cookie settings, but may lose some functionality. Please refer to the section below "Controlling cookie settings on your computer?"

What is a cookie?

When you browse a website, a small text file can be placed onto your computer or device. On Malts of Distinctions website, their purpose is both to improve your browsing experience and to enable us to use Google analytics to improve the service we offer you. This information is aggregated and does not identify individuals.

There are two types of cookies used on the Malts of Distinction website - session cookies and persistent cookies.

  • Session cookies are temporary cookies, deleted when you leave a website or close your browser. They are used to remember selections made in the ordering process, giving you a more seamless ordering experience on our website.
  • Persistent cookies are stored on the user's computer and are not deleted when the browser is closed – they must be manually deleted if you want to remove them. They are used to identify you when you return to our website and/or to remember specific information about your preferences. For instance so you don’t have to re-enter all  your details each time login These cookies also help us understand browsing behaviour within the website, which can assist us in improving content and your journey through pour website.

 Controlling cookie settings on your computer

Click on the 'Help' menu on your particular browser to learn how to manage your cookie preferences. Alternatively, to learn more about cookies  and how to manage them,  visit www.aboutcookies.org or www.youronlinechoices.eu .